Even a projector with a high brand effect and a good quality will never fail; once a failure occurs, I believe many people will try to solve the projection failure by themselves, but in the face of those needs It is recommended that you do n’t experience it for the sake of a major failure. After all, the projector is a relatively sophisticated electronic device, and a little carelessness may cause the entire projector to "paralyze". However, artificially caused "paralysis" failures, many projector manufacturers No warranty! In view of this, it is best to send the projector directly to the seller or a professional repair shop for warranty for those major failures that cannot be solved by yourself; of course, the projector warranty is not as convenient and simple as the seller promised in advance. When your projector is really damaged and needs warranty, you may find that the projector warranty is not so simple and convenient. However, no matter how difficult it is, we have to grind our teeth and go on to get a satisfactory statement for our projector warranty!
Pay attention to the details before the warranty
General projector products provide warranty service, but if we do not pay attention to the details of the warranty when purchasing the projector, we will encounter difficulties when the projector really needs warranty, and we may not even be able to enjoy the warranty service. For example, when buying a projector, many profiteers often make a fuss about the warranty period in order to find wording for not providing warranty services in the future; in general, the warranty period of the projector should be calculated from the day the user purchases the projector From the point of view, in order to prevent fraudulent businessmen, everyone must ask the seller to write down the warranty period clearly when buying the projector. It is best to be able to specify the warranty period to a certain day and day.
During the formal warranty period, professional repair stations require users to provide regular purchase invoices, so when purchasing a projector, you must remember to ask the seller for a formal invoice. Of course, users also need to pay attention to whether the invoices provided by the merchants belong to the State Administration of Taxation. For official commercial retail invoices, if the invoice is not formal, it is best not to accept it. You should forcefully ask the seller for a formal invoice that is available on the market. Another point to remind you is that there is usually a warranty card randomly provided by the manufacturer in the box of the projector. You should fill it in and mail it to the manufacturer in time, so that the data information of the projector you purchased will be It is recorded by the manufacturer. Once your projector fails, the manufacturer will confirm whether your projector is eligible for warranty after querying the record.
In addition, when buying a projector, you must not be greedy for a small price, and buy a parallel projector or a second-hand projector, because the parallel projector does not come in through the regular sales channels. Although its price is relatively cheap, but it does not have Warranty card or after-sales service certificate, so if this type of projector is damaged, the manufacturer will generally refuse to provide it with free warranty service, then the user can only repair the projector by paying for it, so save before buying The costs are all posted upside down, and it may even cost more money to repair parallel projectors.
Carefully prepare for warranty
Not all projectors are sent to sellers, they are all willing to guarantee. In order to obtain warranty qualification, the projector needs to be strictly checked and audited; in order to successfully pass the merchant ’s warranty audit, we need to do it in advance and carefully do it The preparation work before the warranty includes clarifying the warranty conditions, understanding the warranty procedures, understanding the warranty policy, and inspecting the warranty location.
The warranty conditions need to be clarified first. For the projectors of the same brand, sometimes the warranty services of different models of products are different. Usually there is a one-year warranty or one-year replacement. If our projector has exceeded the warranty or replacement time, then the projector even To the seller or repair station, the merchant will not provide you with a free warranty. In addition, in the process of "repair" or "replacement", there may also be some greasy appearance, such as replacement with new or old accessories, or replacement with repaired accessories? If it is a "repair", is it to replace the repaired parts in the inventory directly with you, or only repair the faulty projector parts?
Secondly, we must understand the warranty policy in detail and find a reliable warranty basis.
In general, different brands or projectors of the same brand and different models often have different warranty policies; for example, some brand projectors provide users with a three-year warranty service, but the warranty policy clearly states that the first year warranty is free For the second and three-year warranty, users need to pay a certain warranty fee; some projector products have a separate warranty service for specific accessories, such as a three-year warranty on the projector body, but the lamp is only one year or shorter Time warranty, etc. For these different warranty policies, everyone must understand in detail and distinguish whether your projector is still under warranty.
Then we need to figure out the warranty procedures. To successfully enjoy the warranty service provided by the projector manufacturer, you first need to prepare the warranty card or other after-sales service certificate provided by the seller when purchasing the projector, because the repair station usually only recognizes the warranty card I do n’t recognize people; secondly, I must know whether there is a projector repair station or repair shop of the corresponding model in the local area. If there is no local professional repair station or repair shop authorized by the manufacturer, then the manufacturer may require you to send or mail the failed projector directly to the manufacturer, but who is responsible for the costs incurred in this process, if it is What should I do if the product encounters an accident while shipping or mailing the projector?
The warranty location needs to be investigated below. Generally speaking, branded projector products will set up professional repair stations or repair shops in cities above the middle level. If the projection user is in a rural or small county, it may be necessary to send the projector to the warranty location; It is better for you to send the projector to those larger professional repair stations, rather than to small repair shops. After all, those large repair stations have professional technicians, professional repair equipment, and their projectors are in Maintenance can be more safely guaranteed there.
Beware of entering the warranty trap
As the saying goes, "There is no traitor, no business." In addition to the sellers tricking the projection users through various tricks, even if the projector is sent to the repair station for repair, the user may be deceived by the maintenance personnel. Some maintenance personnel use the warranty as a pretext. Various methods are used to harm the projection user, such as finding a name and charging an additional maintenance fee, arbitrarily saying that the good parts in the projector are bad, and replacing the poor parts with good parts in the projector. Once the repair station cannot repair the projector failure, the repairer usually needs to return the projector to the manufacturer for repair. At this time, they often use this as an excuse to charge the projection user an additional round-trip shipping fee; or some projection users are under warranty During the call period, please call the maintenance personnel for door-to-door service, the maintenance personnel may find excuses to charge relevant fees. If you encounter such a phenomenon, you can call the manufacturer directly to complain to them.
During the warranty of the projector, it is often encountered that the maintenance personnel casually say that a part of the projector is damaged and needs to be replaced with a new part, but when paying a certain extra cost, everyone should be vigilant; under normal circumstances, Projectors within the free warranty period, as long as any accessories are not intentionally damaged, they should be free. If the maintenance personnel forcibly asks for fees, on the one hand you should complain to the manufacturer, on the other hand, everyone should also strengthen their learning to improve the use and operation of the projector, and also invite friends around you who are familiar with the projector Go to the maintenance station, this can effectively avoid the phenomenon of maintenance personnel arbitrarily covering people.
Strive for quality warranty
No one wants to buy a projector that has failed, but once a failure occurs, we should not choose to back down, but should strive to take various measures to ensure that our projector can receive quality warranty service. You can follow the suggestions below to guarantee your projector:
First of all, you should directly negotiate with the leader; if the projector you buy encounters a fault and is sent to the repair station, I believe most users will deal with the technicians first, but many technicians are not very friendly with service attitudes, or projections of related brands. The after-sales service itself is not very good, they are likely to refuse to provide you with free warranty services under various excuses; when you encounter this phenomenon, you can directly find the leader of the repair station or agent service provider to negotiate, if the other party still When you are showing irrationality, you can complain up one level at a time, believing that this kind of trick will sometimes have an effect.
Secondly, you must be good at using third-party power; if you have a dispute with the maintenance personnel or the opinion is stiff, you can ask the local consumer association to coordinate, or feedback your experience to the professional media, and urge them to help publicize and expose . In addition, for some friends who are not familiar with the projector, in order to prevent the profiteers from falsifying when providing after-sales service for the projector, you can invite some friends who are proficient in the projector to the on-site supervision to supervise the maintenance personnel's warranty behavior to ensure You can get quality warranty service yourself.
The third is to mark some important parts. In order to prevent some unscrupulous maintenance technicians from replacing the high-quality parts in famous projectors with some inferior parts, our projection users should make preparations in advance and mark some important parts in the projector, or they will be numbered. The part number is recorded, and after the warranty is completed, it will be reviewed and checked.
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