In 2012, it has already passed halfway, but the quality door incidents of household enterprises have been raging in the hearts of consumers. Here we take stocks of major events that harm consumer rights and make tips for consumer rights protection. At the same time, it is more desirable for companies with problems to improve service quality.
Anxin "poison floor"
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On February 16th, a netizen named “Li Xiaoyan,†who claimed to be the “deputy editor of a domestic building materials magazineâ€, posted in the Kaidi community that Anxin’s floor illegally used a substrate with a serious excess of formaldehyde to make the floor. Subsequently, Lu Weiguang, Chairman of Anxin Weiguang (Shanghai) Timber Co., Ltd. publicly stated that the company promised to make responsible accountability to the public. Vanke Group said that if there is any quality problem in the Anxin floor used in the real estate project, Vanke will bear full responsibility. “How much will the loss of the purchaser, and how much will Vanke lose?†The incident was referred to by the media as a "poison floor" event.
Later, some media reported that Vanke announced at a press conference held in Foshan that 72 re-examination results of all 16 cities showed that except for the results of the second phase of Foshan Xincheng Bayside, the remaining 71 reports were all qualified. Yu Liang, President of Vanke, said at the press conference that it will replace the qualified floor for the owner of the relevant project and compensate the owner for accommodation and lost time.
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Even the brand portfolios such as Vanke and Anxin will cause problems, causing many buyers and owners to worry about the quality of hardcover decoration. With the upgrade of the level of attention, the related tricks of some "engineering orders" have been exposed, and the consumer's trust index has also fallen. Experts suggest that if you have doubts about the environmental protection of hardcover rooms, you can ask the professional air quality monitoring agency to monitor the house before you check in, and you need to ask the developer for the air quality test report for the house after the renovation is completed. Basis.
Nippon Paint Case
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In February of this year, a certain media continuously exposed a number of Nippon Paint Stores in Beijing to sell counterfeit Nippon Paint at a low price. It also issued test reports, business licenses and receipts to deceive consumers, causing widespread concern in society. Nippon China subsequently stated that it has conducted a thorough investigation of the relevant dealers and stores; suspended the agency qualifications of the dealers involved in the case, and took measures to suspend business operations in the stores involved, and also made a promise of “fake a lose tenâ€.
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As early as August 2011, the reporter of the Ministry of Information had joined the police in an unannounced visit for half a month, shutting down the black factory in Xi'an Village, Doudian and detaining nearly 900 barrels of fake brand-name paint. When interviewed by Jinghua Home Furnishings, some insiders believed that some agents may be suspected of being profitable by brand painters and making profits.
In response to the problem of counterfeit brand coatings on the market, experts recommend that consumers choose the formal building materials market or specialty stores to buy interior wall coatings. Consumers can identify products through brand customer service calls, etc. according to the anti-counterfeiting labels (identification codes, etc.) on the packaging. The authenticity. In addition, consumers should try to choose a well-known brand of decoration and decoration company. Some well-known brand decoration and decoration companies have established a fixed supply relationship with material manufacturers to ensure material quality.
Mongolian Supervision Company
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Many consumers want to find a supervisory company to check the quality of their own projects. The Jinghua Home Reporter searched in Baidu with the keyword “home improvement supervision†and conducted a detailed investigation of the five supervision companies listed at the top of the homepage. After searching on the government website, the reporter found that the two companies are regular companies, while the other three are registered companies, but only one business is marked with “decoration and decoration project supervisionâ€.
The reporter then conducted on-the-spot visits to Beijing Kelingke Decoration & Decoration Supervision Co., Ltd. Although the company staff showed the photocopy of the "Engineering Supervision Qualification Certificate" issued by the Ministry of Housing and Construction and the "Indoor Decoration Project Manager" and "Interior Decoration Supervisor" certificates issued by the China Interior Decoration Association. However, after searching for the website of the Ministry of Housing and Urban Construction and the Municipal Housing Construction Committee, the reporter found that the above materials are unclear.
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When you choose a supervision company, you can conduct on-the-spot investigations, especially for companies that are queried on the network. The company's size and number of personnel are good references. For the qualification samples provided by the company, it is best to take a photo record for later verification. Formal supervision companies will let consumers come to the company to sign up.
The staff of the Municipal Construction and Construction Committee said that there is currently no qualification for home improvement supervision. In terms of construction supervision, only the qualification of engineering supervision is available. The qualification information of the enterprise can be verified on the website of the Ministry of Housing and Urban-Rural Development and the Municipal Construction and Construction Committee.
The company's supervisors should hold the qualification of the registered supervision engineer. The registered supervision engineer should hold the People's Republic of China "Supervisor Engineer Licensing Certificate" printed by the Ministry of Personnel and the Ministry of Construction, instead of the qualification issued by the association. certificate.
Angel is suspected of fraud
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Jinghua Home enthusiasts readers complained that the official customer service of Angel Water Purifier emphasized the uniform price of the filter. However, after the event, consumers discovered that it was not the case at all. The price of different maintenance points was very different.
Jinghua Home Reporter conducted an investigation as a consumer. Angel's official customer service staff repeatedly said that the price is uniform, but she is not clear about the specific price, and said that the maintenance staff will not arbitrarily quote. Subsequently, the reporter got the phone number of five different designated maintenance points in Beijing from the official customer service office of Angel. Then the reporter took the same type of machine filter from Angel as an example. After asking about the price of the core, they found that the price of each house is different. Even the difference is several times. When I learned that the reporter had received a very different quotation, a staff member holding a 2012 company quotation at a certain maintenance point said that he was very shocked and confused. He even suggested that the reporter should report to Angel 400.
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Lawyers believe that since the official customer service of the manufacturer indicates that the price is uniform, it should publicize its price. If it refuses, it will infringe the consumer's right to know. The price of Angel's service in Beijing is different. It is not the "unification" that customer service has repeatedly expressed. This constitutes a concealed fact and is suspected of defrauding consumers. He suggested that consumers can complain and report to relevant departments such as consumer associations while mastering evidence such as recordings and videos.
The reporter found through investigation that in the case that the official customer service does not participate in the quotation, it is recommended that the consumer may wish to ask the repair price of several repair points to select the service. In addition, after the core change, the relevant notes can be left as a basis for rights protection.
Fang Tai cabinet is controversial
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On March 13th, a netizen named “pknojbihv†posted a post on the forum titled “How Fangtai Cabinets Knowing Chinese Famous Brands Deceive Consumers in the Country!!!â€. The netizen said that he purchased a square stainless steel cabinet of 9,000 yuan / m. "The order was negotiated and the cabinet was made of stainless steel. Later, the cabinet was not used to make cabinets with wood chips." But later, the stainless steel cabinet was actually found. A large amount of chipboard is used on it.
According to a media report, Fang Taiguo's internal customer service said that consumers may not understand the cabinet industry, the entire cabinet industry is like this, no cabinet is completely made of stainless steel. The Jinghua home reporter also called the customer service phone of Fangtai cabinet. The customer service staff said, “There is no overall stainless steel cabinet, but the door panel is made of stainless steel, and the door is not completely made of stainless steel, because the single stainless steel material cannot bear the weight. ."
Jinghua home reporter interviewed a large number of insiders and found that the sandwich structure of stainless steel cabinets is indeed a common practice in the industry. According to industry insiders, in civil products, the interior of stainless steel plates must be lined for load-bearing needs. Many cabinet manufacturers also said that there is no uniform standard for stainless steel cabinets in the country, so their stainless steel cabinets are also in accordance with industry practices.
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Consumers are not people in the industry, and naturally do not understand the so-called industry rules. Then, if the front-end sales staff fulfills their obligation to inform and express the product structure in the contract, the dispute must be completely avoided. In the interview, the manufacturers also said that in order to avoid misunderstanding, they will explain the structure to the consumers before the sale.
Actually Red Star Online Store is now "Li Gui"
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On March 20th, a “Company found that unscrupulous merchants used the name of an actual home to open a store on the Internet†was issued from the official Weibo of the Real Estate, and reminded consumers to guard against online merchants’ fraudulent use of their brands. The investigations and unannounced visits conducted by Jinghua Home News reporters show that well-known home shopping malls are being used by online stores far more than just homes.
The reporter searched in Taobao.com, the name of the store or the name of the shopkeeper with the words "the real home" actually has dozens, and Jimei home, Red Star Macalline and other well-known stores have also been used a lot.
The reporter's investigation found that these cottage stores are generally attracted to the name of the hypermarket, but the promised service is no different from the ordinary sellers, and can not be compared with the brand store service. Some of the services promised by sellers that can be warranted at the physical store are also proven impossible.
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Lawyers said that consumers use the fake name to shop, even if the purchased goods have no product quality problems, they can complain about online shop fraud and misleading consumption, and demand return and double compensation. In addition, consumer online shopping should pay attention to the retention of chat records with the store, especially the promise of distribution, warranty, etc., as evidence of future rights protection.
Sanjia cabinet dropped
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On May 15th, netizen song.051509 posted in a large-scale decoration forum that the part of the Sanjia cabinet hanging cabinet purchased in January 2005 suddenly fell from the wall on April 28 this year, and the loss at home was serious. No one at home. After the site survey by the manufacturer, the final conclusion is that the drop problem is caused by the design defects of the product in the current year, and the cabinet produced has been improved. The reporter found another netizen posting in the same forum, which also complained about the loss of the Shanjia brand hanging cabinet. The posting time is January 4, 2012, and the installation time of the cabinet is also 2005. The netizen suspected that there was a mistake in the installation of the manufacturer.
The reporter immediately dialed the company's hotline service phone as a consumer, confirming that two accidents occurred in the cabinets produced by the company in 2005 were caused by design defects in the year. The reporter interviewed a number of insiders about this, and thought that the cause of the problem should be that the quality of the hardware is not enough or that there is a problem with the wall. At the same time, everyone pointed out that the cabinet falling off is a relatively rare phenomenon, the cabinet technology is now very mature, unless it is removed, it will not fall off.
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Lawyers said that in the event of product loss, responsibility should be first divided. If it is determined that the accident is caused by improper installation, it is the responsibility of the installation department, including damage to the item and compensation for personal injury, and such liability is independent of whether the product exceeds the warranty period. As long as it is within the normal and reasonable service life, the installation should ensure the normal use of the product.
According to industry insiders, there are many factors in the loss of cabinets. At present, the industry lacks standards for installation quality. The quality of installation depends mainly on self-discipline. Therefore, it is very important for consumers to choose a brand that is excellent in all aspects.
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