[ Chinese wardrobe net ] Last year, Mr. Cheng spent more than 3,000 yuan to order a wardrobe in the Beit Lai wardrobe store. This year, he took two plates on the closet to go to a professional organization for testing. As a result, the amount of formaldehyde emitted was 1.3, which was significantly higher than the formaldehyde emission of about 0.8 introduced by the salesperson.
Event playback: Consumers in the wardrobe have exceeded the standard and asked to refund one
In June of last year, Mr. Cheng ordered a wardrobe in the Beit Lai wardrobe store for more than 3,000 yuan. “The salesperson introduced that the wardrobes all use E1 environmental protection materials, and the formaldehyde emission is less than or equal to 0.8. If consumers are not worried after purchasing, they can find relevant institutions for testing.†Mr. Cheng said, so he was relieved at the time. Single.
This summer, Mr. Cheng’s 22-month-old child was ill at the hospital and was found to have problems with the enamel. By querying the information online, Mr. Cheng learned that formaldehyde may be the cause of the problem. So he purchased the formaldehyde detection tool and repeatedly tested it at home. Mr. Cheng found that the formaldehyde content in the air in the room with the wardrobe exceeded 4 times the standard, and immediately reflected this to Beitle.
On August 1st, the staff of Beitelais came to the door and removed two pieces (50×50cm) of plates from the closet. They accompanied Mr. Cheng to the Quality Supervision and Inspection Center of Chemical Building Materials and spent 800 yuan to test the formaldehyde emission. . On August 3, Mr. Cheng saw that the formaldehyde test report clearly stated that the amount of formaldehyde released from the tested sheet was 1.3. "The difference between the 0.8 introduced by the salesperson and the current test results is 0.5. I think this is completely deceiving the consumer. I ask Betley to provide the product quality inspection report of the original wardrobe and give me a compensation for the loss. .
Buying wardrobe after-sales service is very important to understand how to guarantee
First of all, the brand wardrobe is guaranteed. Some of the overall wardrobe brands are in the same area, both factory-operated stores and dealers. Spring City is mostly a dealer, so different stores have different price differences for the same products. In general, the larger the purchase, the lower the price bottom line. However, the brand wardrobe will divide the grade of the product into very detailed, in order to better carry out after-sales service. If there is a problem in the use of the wardrobe, the brand wardrobe will be solved for the owner in time, so that the consumer is satisfied.
Secondly, some merchants are arrogant when selling products, but they are competing to push for problems. The situation is serious and they are closed. In fact, many businesses are also concerned about after-sales, but because this service requires a large cost, the customer management system alone requires a lot of financial, human and material resources. Therefore, you must find out how long the warranty period is before you customize the wardrobe. The general requirement is no less than 5 years (minimum of 3 years or more). After the wardrobe is installed, the manufacturer will usually issue a warranty card. The warranty period of the general manufacturer is 3 to 5 years. "
Various kinds of contracts on the home improvement market, consumers, custom-made wardrobes, do not forget to ask for contracts to avoid disputes
Xiaobian here reminds the general public that in the future, when customizing interior doors and wardrobes, you can ask the merchants or manufacturers to sign the standard contract model texts formulated by the Municipal Industry and Commerce Bureau to avoid the lack of rights protection basis when there is a dispute with the merchants in the future.
The reporter learned from the contract of the Municipal Administration for Industry and Commerce that in the past year, complaints about home improvement such as wardrobes and interior doors have been increasing year by year. Various contracts in the home improvement market are various, and some contracts are full of loopholes, resulting in the interests of both buyers and sellers. Not getting the protection it deserves.
Among the two contracts that will be launched, there are 13 wardrobe contracts and 11 interior door contracts. Specifically, it includes everything from contract signing to product design, rendering confirmation, payment method, material parts details, delivery and inspection, installation and acceptance, quality assurance, maintenance services, mutual responsibilities, supplementary terms, and dispute resolution. Hao Jinwei, head of Beagle Industrial Co., said, "The new contract is more comprehensive and more rigorous than the previous contract with the consumer. Once a dispute arises, it can be settled in the place of the seat, for both manufacturers and consumers. More comprehensive protection."
How can I choose my favorite wardrobe products?
Practical weighing wardrobe purchase method, golden autumn decoration is not worried
The golden autumn decoration season is approaching, and whether the housewives are beginning to consider the storage of seasonal clothes. After a summer addition, the wardrobe is obviously not enough. Why not take this opportunity to buy a whole wardrobe with a functional partition? How can I choose the wardrobe products that I like? Different wardrobe brands, wardrobes with different materials, price Different, even the same brand, the price of the open wardrobe and push-pull wardrobe is also different.
First, the variety of doors and materials are rich and varied. Different consumer concepts correspond to different color hobbies. The materials currently available for the production of sliding doors on the market are mainly wood, glass, mirrors and other special materials. The colors include eucalyptus, cherry, maple, maple, oak, black walnut, white pine and so on. Strong manufacturers, such as Sophia in France and Dinggu in Zhongshan, can provide nearly 20 kinds of wood grain colors. Individual manufacturers have also introduced a new type of plate with "one plate and two colors", similar to the "color shell free change" function of fashion mobile phones.
Second, whether the thickness of the door panel is full and thick, and whether the height is sufficient. For the sliding board, it is best to choose 10mm or 12mm thick board, which is firm, stable and durable. The slightly worse one will be 8mm thick, which is thin and frivolous. The height of the door panel determines whether it can be renovated to the ceiling of the ceiling. The height of the single sheet is required to be 2.8 meters or more.
As an important part of furniture, wardrobes are closely related to people's daily life. It is very important for merchants to have good reputation and excellent after-sales service. When consumers purchase, they should carefully ask how the after-sales service of the merchant is guaranteed. If the relevant contract is concluded in accordance with the standard contract, there will be no complaint when there is no problem.
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Shandong Yami Import and Export Co., Ltd. , https://www.yamiwood.com